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Response to COVID-19

Our Promise to our Customers and Staff

Here at Metropolitan Heating and Cooling, we are taking the current health concerns very seriously. That’s why we are committed to providing a healthy and safe work environment to all our customers and staff.

UPDATE (7/08/20): For your heating and cooling needs in Melbourne and Geelong, we are still here for you 24/7.

As an essential service, we are keeping up to date with the latest Federal updates and ensuring all our staff are taking all the necessary precautions to prevent the spread of the virus.

We believe it’s important to have complete transparency and as such, we want to share the protocol we are following:

All staff and technicians:

Are asked to stay at home if they are not well and seek medical advice
Practice respiratory etiquette, this includes correctly covering coughs and sneezes
Practice frequent and thorough hand washing with soap and water, or alcohol-based hand sanitiser
Sanitise work areas including phones, desks and any other equipment regularly with cleaning products provided by the company
Minimize coming in contact with other staff and 3^rdparties, including the limit of meetings, and asking deliveries to not come into the building
Advise customers if they are feeling unwell with flu-like symptoms or if they have travelled overseas recently to reschedule work to a later date

Technicians on-site:

Technicians will ask and/or identify any vulnerable customers before entering
Will not shake hands
Will use gloves, and use face masks where necessary
Practice social distancing maintaining a 2m distance from customers and ensure customers refrain from entering a 2m distance of their work space
Use hand sanitiser regularly and clean their work space and equipment with disinfectant
Cleaning tools and their work space at the start and end of the job

Now Available!

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Emergency Service

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What Our Happy Customers Have to Say

Better service starts here

Our heating and air con stopped working, so we had Metropolitan come out to look at it. Joe gave it a service and got it working again. Great work, thanks again!

Mark - WA

Tyson was prompt, polite and pleasant. He was also able to fix my aircon problem quickly and was very knowledgeable about the issue. I would contact him again.

Helen - SA

Had Ferris attend and service my air conditioner. He did a fantastic job, explained everything and it’s working like brand-new now. Happy with the service.

Johnson - VIC

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